Working at Priorslee House

People were protected from the risks of ill-treatment and abuse as staff had been trained to recognise potential signs of abuse. People received safe support with their medicines by staff members who had been trained and assessed as competent.

Staff members told us they found the management team supportive, and their opinions were welcomed and valued. All staff members talked about those they supported with fondness, compassion, and genuine positive regard.

People were supported by enough staff who were available to safely support them without any unreasonable delay. One person said, 'They [staff] always come quickly if I press the bell.'

New staff members completed a structured introduction to their role. This included completion of induction training, for example, safeguarding and health and safety. Staff members new to care completed training that was in line with the Care Certificate.

People and relatives had a positive relationship with the registered manager who they found to be accessible and engaging. Staff members told us they found the management team supportive, and their opinions were welcomed and valued.