Working at Priors Mead Care Home

People received their medicines safely and as prescribed, and staff received training in medicines management. Processes to help ensure that risks to people were assessed and mitigated were effective. The provider had systems for investigating and responding to accidents, incidents, complaints and safeguarding concerns.

Staff told us they enjoyed working at the home, there was a very good culture and supportive teamwork. Their comments included, “I really like working here”, “I like the system here”, “Staff are nice and the manager is really nice”.

Staff received regular training and had their competencies checked. External healthcare professionals involved in the service provided information and training sessions to enhance the staff’s skills and knowledge.

Staff spoke favourably of the management team and felt listened to and consulted. The registered manager had been at the home for 7 years and was well established and respected by the staff.

The home employed an activity coordinator who organised the provision of daily activities. Activities organised included painting, board games, cooking, Shetland pony visitors, balloon swatting and regular visiting performers such as musicians and singers.