Working at Priors House

Staff were trained in recognising and reporting safeguarding concerns and were confident speaking up... there was a strong culture of learning from incidents... Learning from incidents was encouraged and promoted through a no blame culture.

Staff were passionate about working at Priors House and were proud... there was an inclusive culture where everybody was valued... Staff were incredibly passionate and proud to work at Priors House.

We observed there to be enough staff to support people safely and effectively... 'We have not used agency [staff] here for a very long time. We will always fill the gap.'

Staff were given opportunities to take further qualifications to progress their careers... the provider had a new academy which provided overseas nurses with the opportunity to become registered nurses in England.

The registered manager and management team created an incredibly supportive, no blame and inclusive culture... People and relatives knew who the registered manager was and felt confident approaching them because they were very responsive and visible in the home.

The provider made improvements to dementia care... providing therapeutic interventions through Namaste... Links were developed with the local community through... partnerships with a local secondary school.