Last updated: 9 February 2026
"Staff feel respected, valued and supported by approachable management in a positive culture, but uncertain staff retention and standard training hold it back."
Effective safeguarding systems with staff knowing how to report abuse; risk assessments completed, infection control gaps identified but manager took immediate action.
We observed a positive, welcoming and inclusive culture; staff felt well supported in their role.
Staff told us there were safe staffing levels; relatives said there was always enough staff available to meet people’s needs.
Staff received safeguarding training and demonstrated understanding; records showed training relevant to role, including infection control and food hygiene.
Per 2020 comprehensive inspection: Staff felt respected, valued and supported; registered manager described as approachable by staff and residents.
Per 2020 comprehensive inspection: Variety of activities including interactive projector, peddle machine on TV, and weekly Tai Chi sessions; people provided meaningful activities linked to hobbies.
Staff numbers are enough to keep care safe and calm, but no word on low agency use or staff staying long-term.
There were enough staff deployed at the service so people received consistently safe, good quality care that met their needs.
Only standard training like safeguarding and infection control, no specialist courses or paid-for qualifications.
Staff received safeguarding training and demonstrated a clear understanding about how to recognise and report abuse... Staff had completed infection control and food hygiene training.
Some activities like Tai Chi and tech gadgets to keep people busy, but no activities coordinator or innovative programmes to mix up your shifts.
Per 2020 comprehensive inspection: The service shared an interactive projector... peddle machine was connected to the home's TV screen... weekly Tia Chi sessions.
AI Generated
Last inspected: April 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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