Working at Princess Louise Kensington Nursing Home
Pangbourne Avenue, London, W10 6DH
Operated by Sanctuary Care Limited
46 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Supportive management and strong safety practices, but low weekend staffing and incomplete recruitment checks hold it back."
Safety & Risk
8/10
✓
The provider had robust systems in place to safeguard people from abuse... We observed good practice on the medicine's rounds... People's allergies were highlighted on the front of their electronic profiles.
Staff Culture
7/10
✓
Throughout the inspection we observed a friendly relaxed atmosphere. Staff felt respected, care workers said they were confident in approaching the registered manager.
Staffing Levels
5/10
!
There were mixed views on whether people thought there were sufficient staffing available. One relative said, 'The staffing levels are low at the weekends.'
Training & Dev
6/10
✓
We saw records to support that all staff and care workers received adequate training... all staff were 95% compliant with training, and sessions were booked for care workers who had not yet completed their refresher training.
Management
8/10
✓
The registered manager had an open-door principle... Staff felt respected, care workers said they were confident in approaching the registered manager if they had any concerns and they would be confident things would be dealt with.
Programmes
6/10
✓
There was an activities lead in post who provided activities... coffee mornings, arts and crafts, classical cinema time, and sing along... volunteers who attended... helped with activities.
Points to consider
Staffing matches needs on most days but feels low at weekends to some relatives.
One relative said, 'The staffing levels are low at the weekends.'
Recruitment checks are mostly done but sometimes references are missing at first for overseas staff.
We saw that 2 recruitment files did not have full information about references for care workers... recommendation that the recruitment department make more robust efforts.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews