Working at Princess Lodge Limited
11 High Street, Tipton, DY4 9HU
Operated by Princess Lodge Limited
36 bedsNursing homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Staff know safeguarding and manage medicines safely with good training and a supportive culture, but no registered manager and missing recruitment interviews are concerns."
Safety & Risk
7/10
✓
People felt safe and staff had good knowledge of safeguarding processes. Records showed medicines were managed safely and medication audits confirmed regular management oversight. Systems were in place for all accidents and incidents to be reviewed.
Staff Culture
6/10
✓
People, relatives and staff expressed confidence in the acting manager as well as the deputy manager. Staff told us, 'I enjoy working here. I get support when I need it'. Staff had a good understanding of whistleblowing and told us they knew how to access policies relating to this.
Staffing Levels
5/10
!
Staff had been recruited safely. Pre-employment checks had been carried out to ensure staff were suitable for the role. This included full DBS and work history checks/references. However, we found that three staff files did not include records of interviews.
Training & Dev
6/10
✓
We saw an extensive training matrix which showed staff were provided with training to meet the needs of the people living at the home. Staff understood their responsibilities and what was expected of them. They told us they participated in team meetings and received supervision.
Management
3/10
✕
The service did not have a manager registered with the Care Quality Commission. The current manager had applied to become the registered manager at the time of inspection; however, this process had not completed at the time of writing. The manager is registered at another home for the provider and will provide support to the deputy manager of Princess Lodge to manage the service approximately two to three days per week.
Programmes
5/10
!
The provider had employed an activities co-ordinator, who took histories from people and arranged activities according to people's previous interests and current interests. We saw a range of activities including knitting and colouring which the co-ordinator told us was, 'To ensure that people retained manual dexterity whilst also enjoying an activity'.
Points to consider
No permanent manager in place, as the acting one is still registering and splits time with another home.
The service did not have a manager registered with the Care Quality Commission. The current manager had applied... The manager is registered at another home for the provider and will provide support... approximately two to three days per week.
Staffing is adequate with a tool to check levels, but recruitment files were missing interview records for some staff.
However, we found that three staff files did not include records of interviews. This meant that recruitment was not always consistent.
Only basic activities like knitting and colouring with a coordinator, no specialist programmes to make the role more varied.
We saw a range of activities including knitting and colouring which the co-ordinator told us was, 'To ensure that people retained manual dexterity whilst also enjoying an activity'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews