Last updated: 10 February 2026
"Staff feel supported by approachable management with good training and activities, but safety concerns and staffing shortages cause delays at busy times."
Identified various health, safety and IPC concerns, missing PRN protocols for 3 people, breaches relating to premises, equipment and governance.
Staff told us “Management are really approachable” and “My manager and deputy manager are very fantastic... the door is open 24 hours.”
Mixed feedback from people and relatives about staffing levels; some had to wait at busy times, e.g., “not always quickly... especially mealtimes.”
Staff had completed a variety of training courses appropriate to their roles and responsibilities.
Staff provided consistently positive feedback about the management team, and felt management were supportive, approachable and responsive.
Per 2022 comprehensive inspection: dedicated activities team of three facilitated arts and crafts, gardening, reminiscence, themed days, bingo, fundraising.
Staff numbers cause delays at mealtimes and busy times so call bells aren't always answered quickly.
one person told us, “I use my buzzer and staff do come along, not always quickly. It is very difficult with staff at peak times because there aren’t enough of them, especially mealtimes.”
Medication records missed instructions for as-needed drugs for some people.
following a review of 15 people’s medication records, we found 3 people did not have ‘when required’ (PRN) protocols in place where appropriate.
Audits and oversight failed to spot safety and cleaning issues before inspectors found them.
the provider’s audits had not always been effective in identifying some of the above concerns.
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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