Last updated: 10 February 2026
"Staff love the family-like culture and feel supported, with strong safety and good leadership, although some recruitment records lack full job history."
Systems were in place to ensure staff were recruited safely. Risks to people had been identified and reviewed. Accidents and incidents were recorded and reviewed by the management team to identify any learning. Medicines were managed safely and properly.
Feedback from staff was positive, and included, 'I love it! It's one of the best homes I've worked in,' and, 'I love the staff and residents. They're like family.' People and staff told us they could raise concerns with managers and feel safe and supported.
The provider had ensured appropriate staffing arrangements were in place to meet everyone's needs. One person told us, 'There seems to be enough staff, they are all very caring.'
People and relatives spoke positively about the way the service was managed and the registered managers' leadership styles. One person told us, 'Superb [leadership], as far as I am concerned.' Staff told us they were comfortable raising any issues or concerns and confirmed the management team were open to feedback.
Some staff files missed full job history, so recruitment checks aren't perfect even though they've started fixing it.
However, not all records held a full employment history. The provider made changes to ensure processes were in place to promote robust recruitment practices in the future.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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