Working at Princes Lodge
268 Princes Avenue, London, NW9 9QU
Operated by UK Care Service Limited
5 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported by management and receive excellent training, but staffing lacks strong retention details and activities need a dedicated coordinator."
Safety & Risk
7/10
✓
Risks in relation to people receiving care and support were assessed and managed well. People who used the service had robust and detailed risk management plans which were regularly reviewed and updated.
Staff Culture
7/10
✓
The provider gathered feedback from people and acted upon it, and the staff team felt supported and able to contribute their views.
Staffing Levels
6/10
✓
Staff and people who use the service told us there were enough staff available, which ensured the service was safe and people's needs were met.
Training & Dev
8/10
✓
Staff were provided with a wide range of training including access to courses for further professional development. In addition to mandatory training, staff also received training specific to people's needs. For example, mental health training and how to analyse urine samples.
Management
7/10
✓
Staff felt supported by the registered manger and deputy manager. They told us, '[Name] is a great manager, he is always available to support and listens to any suggestions I or the team make. It is a great place to work, together with a great team.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: People had access to their own gym... Staff arranged regular cinema trips together with people. Some people undertook some voluntary work as part of their therapeutic pathway.
Points to consider
Staffing levels are sufficient to meet needs, but no details on low agency use or strong staff retention to keep workloads steady.
The registered manager ensured there were always enough staff available to provide care and support.
Some support for independence like college courses and trips, but no dedicated activities coordinator or specialist programmes to enrich the daily role.
Per 2018 comprehensive inspection: Staff arranged regular cinema trips together with people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews