Last updated: 10 February 2026
"Staff receive good training and supervision with a positive team culture, but no registered manager and some agency staffing hold it back."
The provider had systems in place to protect people from the risk of abuse... Risks to people had been assessed... positive behaviour support (PBS) plans... People's medicines were safely managed... The provider sought to identify learning from incidents.
Staff also spoke positively about the working culture... 'We all support each other well and are a good team.' 'We have a very open line of communication. The management team are transparent, patient and understanding'
The provider deployed enough staff on each shift to meet people's needs... Where the provider used agency cover to address any shortfalls in staffing levels, they sought to use the same staff wherever possible.
Staff completed periodic refresher training in areas relevant to people's needs. Areas covered included autism awareness, communication... accredited verbal intervention and safety intervention training... regular supervision and an annual appraisal.
At the time of our inspection the service did not have a registered manager in post. The current manager of the service was in the process of applying to become registered.
People had structured activity timetables... activities... included going cycling, skateboarding, bowling... trips out to social clubs, shopping and to the cinema... arts and crafts, baking and playing cricket and football in the garden.
No permanent manager registered with the regulator yet, even though one is in place and applying.
At the time of our inspection the service did not have a registered manager in post. The current manager of the service was in the process of applying to become registered.
Staffing is adequate but some agency workers cover shortfalls in shifts.
Where the provider used agency cover to address any shortfalls in staffing levels, they sought to use the same staff wherever possible to ensure people received a consistent level of support. The provider was also in the process of recruiting new staff to reduce the need for agency cover.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp