Working at Prince Philip Duke of Edinburgh Court
Mole Road, Wokingham, RG41 5EA
Operated by The Royal Masonic Benevolent Institution Care Company
45 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Staff feel well supported with robust safety systems and good training, but high agency use especially on nights leads to poor care."
Safety & Risk
7/10
✓
Per 2021 targeted inspection: The risk of falling and injuries was effectively mitigated by robust systems the service had in place. There was a robust system in place for identifying accidents and incidents, recording them, investigating causes and providing feedback or outcomes.
Staff Culture
6/10
✓
Per 2017 comprehensive inspection: Overall, staff felt they were well supported by the management team. The management team were described as open, approachable and supportive by the majority of the staff.
Staffing Levels
4/10
!
Per 2017 comprehensive inspection: there were a large number of temporary staff used. People were not confident with the care provided by some temporary staff specifically those who covered night shifts.
Training & Dev
6/10
✓
Per 2021 targeted inspection: Staff received appropriate training on moving and handling on a regular basis. Training consisted of both theoretical components and practical exercises. Staff were required to complete an annual competency.
Management
6/10
✓
Per 2021 targeted inspection: The service had a manager registered with the Care Quality Commission. The registered manager, clinical lead and senior care workers were proactive about preventing, investigating and managing falls.
Programmes
6/10
✓
Per 2017 comprehensive inspection: People were offered a variety of well organised and meaningful activities which enhanced their lifestyle. They were encouraged to enjoy and participate in them by specialised staff.
Points to consider
Frequent agency staff covering shifts, especially nights, and some give poor care leaving residents feeling unsafe.
there were a large number of temporary staff used. People were not confident with the care provided by some temporary staff specifically those who covered night shifts. People did not always feel safe when temporary staff were offering them care without the presence of permanent staff. They felt particularly vulnerable at night. Per 2017 comprehensive inspection.
Not always fully open with residents and families when things go wrong like falls.
Although the service was transparent in their approach with people and others when falls and injuries occurred, some improvement in following duty of candour requirements was required. Per 2021 targeted inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2017
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews