Last updated: 10 February 2026
"Staff feel well supported with robust safety systems and good training, but high agency use especially on nights leads to poor care."
Per 2021 targeted inspection: The risk of falling and injuries was effectively mitigated by robust systems the service had in place. There was a robust system in place for identifying accidents and incidents, recording them, investigating causes and providing feedback or outcomes.
Per 2017 comprehensive inspection: Overall, staff felt they were well supported by the management team. The management team were described as open, approachable and supportive by the majority of the staff.
Per 2017 comprehensive inspection: there were a large number of temporary staff used. People were not confident with the care provided by some temporary staff specifically those who covered night shifts.
Per 2021 targeted inspection: Staff received appropriate training on moving and handling on a regular basis. Training consisted of both theoretical components and practical exercises. Staff were required to complete an annual competency.
Per 2021 targeted inspection: The service had a manager registered with the Care Quality Commission. The registered manager, clinical lead and senior care workers were proactive about preventing, investigating and managing falls.
Per 2017 comprehensive inspection: People were offered a variety of well organised and meaningful activities which enhanced their lifestyle. They were encouraged to enjoy and participate in them by specialised staff.
Frequent agency staff covering shifts, especially nights, and some give poor care leaving residents feeling unsafe.
there were a large number of temporary staff used. People were not confident with the care provided by some temporary staff specifically those who covered night shifts. People did not always feel safe when temporary staff were offering them care without the presence of permanent staff. They felt particularly vulnerable at night. Per 2017 comprehensive inspection.
Not always fully open with residents and families when things go wrong like falls.
Although the service was transparent in their approach with people and others when falls and injuries occurred, some improvement in following duty of candour requirements was required. Per 2021 targeted inspection.
AI Generated
Last inspected: November 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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