Working at Prince of Wales House

Prior safeguarding concerns addressed with investigation, training, robust systems assured; medicines managed safely with audits; incidents monitored with lessons shared and assistive tech implemented.

People, relatives and staff told us there were enough staff. A relative said, 'I would certainly say there are sufficient staff. Interestingly they do also seem to retain most of their staff, there seems to be very little changes.' A staff member said, 'We currently have adequate staff on shifts to provide a great service.'

Staff received an induction including The Care Certificate and shadowing, ongoing training in dementia, diversity, recent record keeping and safeguarding training, competency assessed for medicines.

The management team were a visible presence, and they knew what was happening in the service. Staff told us they felt valued and listened to and that the service was well-led. A staff member said, '[Manager] is leading the team well, I believe [manager] is an asset to the home.'