Working at Prince Michael of Kent Court
Stratford Road, Watford, WD17 4DH
Operated by The Royal Masonic Benevolent Institution Care Company
55 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Excellent management and varied activities create a positive culture, but medicines safety issues and recruitment gaps need attention."
Safety & Risk
4/10
!
We identified concerns with medicines... two people were at risk of seizures but within their medicine risk assessment and care plan there was no information recorded for staff... no information recorded in people’s care plans on how to manage and monitor side effects... staff did not always monitor the medicines refrigerator appropriately.
Staff Culture
6/10
✓
Staff overwhelmingly told us they enjoyed working at the home and they felt supported by the registered manager... 'The culture of the home is good we are an honest hard-working team, and we are very supportive team, we are a big family.'
Staffing Levels
5/10
!
There were enough staff... However, we found gaps in the employment history in the three records we reviewed, we brought this to the providers attention, and they took prompt action to address this.
Training & Dev
6/10
✓
Staff had received training about the MCA and Deprivation of Liberty Safeguards (DoLS). Records showed staff had completed relevant safeguarding training.
Management
7/10
✓
People and their relatives spoke well of the management team, one person said, 'The manager is very nice, very pleasant, always available to be seen if her door is open.' Staff also spoke very positively... 'She is amazing'
Programmes
7/10
✓
The home had a variety of activities which were developed in response to people’s interest... summer of sport activities to coincide with the Olympics and Wimbledon... resident animals such as ducks and a dog... inhouse gym and local shop... monthly supper club.
Points to consider
Gaps in medication care plans mean staff might not know how to handle seizures or side effects for some people.
We identified two people were at risk of seizures but within their medicine risk assessment and care plan there was no information recorded for staff. There was no information recorded in people’s care plans on how to manage and monitor side effects of high-risk medicines.
Recruitment checks missed gaps in staff work history.
we found gaps in the employment history in the three records we reviewed, we brought this to the providers attention, and they took prompt action to address this.
Only standard training like safeguarding and mental capacity, no specialist courses or funded qualifications mentioned.
Staff had received training about the MCA and Deprivation of Liberty Safeguards (DoLS). Records showed staff had completed relevant safeguarding training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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