Working at Primroses Home
95 Primrose Avenue, Romford, RM6 4PS
Operated by Primroses Care Limited
3 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Stable staffing and a supportive culture where staff feel valued and listened to, but basic training and lack of structured activities hold it back."
Safety & Risk
7/10
✓
There were systems to reduce the risk of abuse and to assess and monitor potential risks to people who used the service. Medicines were managed safely and medicine administration records were completed correctly and there were no gaps or errors identified.
Staff Culture
8/10
✓
Staff told us that they felt that the management at the service listened to everyone's ideas and concerns. A member of staff told us, “I feel that I’m valued and listened to and I'm able to give my opinions, as well as raising any concerns.”
Staffing Levels
8/10
✓
The provider did not use any agency staff. People had the same group of care staff providing care and support to them, and this helped with consistency. The provider and staff told us there were enough staff working for the service to ensure people's needs were met.
Training & Dev
5/10
!
New staff received induction training when they began to work for the service which was refreshed annually. Staff were very positive about the training they received to help safeguard people from abuse.
Management
7/10
✓
Staff told us that they felt that their manager fed positive energy and inspired them to be able to give the best care and support possible to people. A member of staff told us, “We can speak to the manager at any time, and we don’t need to wait until we have supervision. I feel that I’m valued and listened to.”
Programmes
4/10
!
A person using the service told us that they are supported to access the community and they have been able to join new social clubs and meet new friends. People were supported to take part in activities they liked.
Points to consider
No structured activities programme or coordinator, so shifts are mostly routine personal care with basic community support.
A person using the service told us that they are supported to access the community and they have been able to join new social clubs and meet new friends.
Only standard induction and basic mandatory training like safeguarding, no specialist courses or funded qualifications.
New staff received induction training when they began to work for the service which was refreshed annually.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews