Working at Primrose Villa Care Home
258-260 Preston Road, Wigan, WN6 0NY
Operated by Diamond Healthcare Ltd
15 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Supportive management and positive staff culture, but staffing varies across days and training remains mostly basic."
Safety & Risk
7/10
✓
Per 2019 comprehensive inspection: detailed risk assessments regularly reviewed, incidents used as learning opportunities, safeguarding training provided and staff knew how to report concerns; 2022 infection control assured.
Staff Culture
8/10
✓
Staff felt supported and valued. Regular staff meetings held, along with new daily meetings. "So much better now, the staff mix is much better, as is the atmosphere in the home."
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: People and staff felt enough staff deployed to meet needs safely, though levels varied across the week; 2022 staff note "the staff mix is much better".
Training & Dev
6/10
✓
Staff received training and supervision to carry out roles safely. "We do online as well as face to face training, we get enough. Supervision is much better now." Mandatory training refreshed annually.
Management
8/10
✓
The new registered manager was reported to be approachable, supportive and a visible presence. One staff told us, "Things are brilliant, best we've ever had management wise."
Programmes
6/10
✓
Per 2019 comprehensive inspection: activities programme facilitated by dedicated activity coordinator with a mix of activities throughout the week; 2022: community links with school and active ageing group.
Points to consider
Staff numbers are enough to keep things safe but vary by day with fewer staff some afternoons, no info on agency use or team stability.
Per 2019 comprehensive inspection: on the remaining four days, the third staff member finished at 2pm, leaving two staff to complete the shift.
Just the usual mandatory training like safeguarding and first aid, plus supervisions, no specialist courses or funded qualifications.
Training sessions which the provider considered mandatory, such as safeguarding, MCA, first aid and fire safety had been refreshed annually.
Activities run by a coordinator with some community links but no special programmes to make the job more varied.
Per 2019 comprehensive inspection: an activities programme, facilitated by activity co-ordinator and staff members. A mix of activities were organised throughout the week.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews