Working at Primrose Villa

Enough staff most days, but they use agency workers to cover absences and are still recruiting more people.

Staff told us staffing levels were adequate and absences covered with regular permanent or the same agency staff. The home were in the process of recruiting more staff.

Just standard training and some staff have not had their regular one-on-one meetings with managers as often as they should.

Per 2019 comprehensive inspection: Staff usually received training, supervision and appraisals. Some staff had not had supervision as frequently as the provider required, but a plan was in place to address this.

Activities include crafts, outings, exercise and social events, but no dedicated coordinator or special programmes to make the job more varied.

We observed one person enjoying a makeup and hair session with staff... exercise equipment... go out for meals and take part in social events... Per 2019: plan was in place to develop activities further... staff said 'There could be more daytime activities'.