Working at Primrose Road

Care workers told us the work atmosphere was good and they were supported by management. A care worker said, 'My managers are all so lovely, if I have a concern they will listen.' Another care worker said, 'We all work well as a team, we are all very interactive.'

The registered manager ensured there were enough care workers to meet people's needs during each shift. We observed people received support when they needed it and there was always a member of staff available.

Care workers were supported to receive specialist training such as understanding epilepsy and diabetes, so they could support people effectively. Care workers told us they received supervision and an annual appraisal.

The registered manager told us they operated an open door policy and wanted care workers to feel comfortable to approach them with anything... Care workers told us the work atmosphere was good and they were supported by management.

People had activity planners which included attending the local day centre, in house painting and exercise. The service also arranged excursions and trips abroad for people who wanted to travel.