Working at Primrose Place
34 Somerset Road, Birmingham, B20 2JD
Operated by Nuvo Healthcare Limited
5 bedsResidential homesSupported living
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Staff get regular training and supervisions with engaging activities and community outings, but safety risks and weak management oversight are major concerns."
Safety & Risk
3/10
✕
The provider failed to ensure care and treatment was provided in a safe way. They did not ensure all risks relating to the safety and welfare of people using the service were consistently assessed, recorded and managed. This was a breach of Regulation 12.
Staff Culture
6/10
✓
Most staff we spoke with told us they felt supported by the management team, however, some told us that they did not. All staff told us they had the opportunity to make suggestions.
Staffing Levels
5/10
!
the provider demonstrated the staffing levels were accurate for the assessed dependency of people using the service. We observed people being supported to meet their day to day needs.
Training & Dev
6/10
✓
Staff had completed mandatory training to meet the needs of people they supported. All staff told us they received regular supervisions, during which they discussed training needs.
Management
4/10
!
The provider's oversight of the service had not identified some of the shortfalls we found at this inspection. Systems and processes in place to monitor the safety and effectiveness of the service required improvement.
Programmes
6/10
✓
There was a structured activity plan for staff to refer to... All people were supported to engage in the community, go shopping, attend the gym, swimming, discos, singing lessons, go on an annual holiday.
Points to consider
Safety problems like poor cleaning, staff not always wearing masks around residents, and the key to medicines not stored securely put people at risk.
We observed three staff members walking through the home, who were not wearing masks... The key to access the locked medicine cabinet was not stored securely.
Management oversight is weak and missed safety issues like infection control gaps and fire safety problems that audits should have caught.
The provider's oversight of the service had not identified some of the shortfalls we found... The provider did not demonstrate effective governance, including quality assurance and auditing systems... This was a breach of regulation 17.
Staffing covers daily care but feels stretched for doing more activities and trips to build independence.
A relative and a staff member shared concerns about staffing levels and felt this impacted on being able to support people with promoting independence and taking part in more meaningful activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews