Working at Primrose Neurological Centre
Middleton Road, Morecambe, LA3 3JJ
Operated by National Neurological Services Ltd
7 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff receive good training and feel supported in an open culture with safe medicines management, but no registered manager and lack of activities are concerns."
Safety & Risk
7/10
✓
Medicines were managed safely. Records reflected the help people need and audits identified when improvements were required. Risk assessments were carried out and staff could explain the reason for the assessments and how they followed them to help keep people safe.
Staff Culture
6/10
✓
Staff shared they could approach the manager and they felt there was an open and honest culture at the home. Staff said the emphasis was on learning and making improvements and they received praise and feedback from the manager.
Staffing Levels
5/10
!
Staff told us they had enough time to support people safely and they could access additional staff if this was required.
Training & Dev
6/10
✓
The provider ensured staff had access to training and guidance to meet people's needs. Staff told us the training they received helped them deliver good care and their knowledge was refreshed regularly.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission at the time of the inspection. However, a new manger had been appointed and intended to begin the process of registering with us.
Programmes
3/10
✕
Per 2019 comprehensive inspection: a number of people spoke of being bored and a lack of things to do in the service. Some people were spending long periods in their rooms.
Points to consider
No permanent manager in post, new one just starting the registration process.
The service did not have a manager registered with the Care Quality Commission at the time of the inspection. However, a new manger had been appointed and intended to begin the process of registering with us.
Staffing is adequate but they sometimes need to call in extra staff to cover.
Staff told us they had enough time to support people safely and they could access additional staff if this was required.
No activities programme or coordinator, so the role is mostly routine personal care with little variety.
Per 2019 comprehensive inspection: a number of people spoke of being bored and a lack of things to do in the service. Some people were spending long periods in their rooms.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2020
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews