Working at Primrose Lodge Care Home
Osborne Gardens, North Shields, NE29 9AT
Operated by Roseberry Care Centres (England) Ltd
48 bedsNursing homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff receive good training and medicines are managed safely, but a lack of meaningful activities and the manager overseeing two homes hold it back."
Safety & Risk
6/10
✓
Medicines were managed safely, although some aspects of record keeping needed improvement. The provider was no longer in breach of legal regulation in relation to medicines management.
Staff Culture
5/10
!
Feedback from staff was mixed, some staff felt there was a disparity in support depending on which department they worked in. One staff member explained they had raised concerns but limited action had been taken and this had impacted on their wellbeing.
Staffing Levels
5/10
!
There were enough staff available to support people with care and during mealtimes however, there was not always enough staff to support engagement in activities.
Training & Dev
6/10
✓
Staff had received training including specialist training to support people with complex care needs. Most staff received regular supervision and appraisals however, there were some staff who were overdue supervisions.
Management
4/10
!
Staff gave mixed feedback about the support they received from the management team. The registered manager was responsible for two large care homes, this impacted their ability to effectively oversee the service.
Programmes
3/10
✕
There was lack of meaningful group and individual activities available to people. Although the service employed an activities coordinator, they were only available for a very limited amount of time each week.
Points to consider
No proper activities programme because the coordinator works very little time each week and staff have no time for it, so the job is mostly routine care.
There was lack of meaningful group and individual activities available to people. Although the service employed an activities coordinator, they were only available for a very limited amount of time each week.
Manager looks after two homes so cannot always oversee things well or be available for staff.
The registered manager was responsible for two large care homes, this impacted their ability to effectively oversee the service effectively due to the workload.
Staffing is enough for basic care but not enough for activities or always quick call bell answers, leaving staff rushed.
There were enough staff available to support people with care and during mealtimes however, there was not always enough staff to support engagement in activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews