Working at Primrose House Nursing Home
72 Crewe Road, Crewe, CW1 5QZ
Operated by HC-One Limited
42 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive management and a friendly culture with strong safety practices, although basic activities and occasional staffing shortages make it routine."
Safety & Risk
8/10
✓
2021 targeted inspection: Assured provider was preventing infections, using PPE effectively, accessing testing, admitting safely, with cleaning schedules, COVID policies; per 2020: medicines managed safely, incidents analysed.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: Staff felt fully supported, openly shared ideas in meetings, and relatives described 'lovely, friendly atmosphere' with staff treating residents with 'great respect and dignity'.
Staffing Levels
6/10
✓
Per 2020 comprehensive inspection: 'Appropriate numbers of suitably qualified and trained staff were on duty' and relatives said 'Always seem to be enough staff... Sometimes there could be a few more staff but it doesn't affect the care'.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: All staff had completed induction, received training in safeguarding, infection control, MCA/DoLS, fire safety, and had regular supervision and appraisals.
Management
7/10
✓
Per 2020 comprehensive inspection: Staff said 'The management team are supportive with issues inside and outside of work' and their views were welcomed, listened to and acted upon.
Programmes
4/10
!
Per 2020 comprehensive inspection: People had access to a range of activities within the home, local community, trips out during nice weather, and church services.
Points to consider
Basic activities like outings and church services only, no coordinator or special programmes, so the job is mostly routine care.
Per 2020 comprehensive inspection: People had access to a range of activities within the home, local community, trips out during nice weather, church services.
Staffing levels are enough most days but relatives say sometimes they could use a few more carers.
Per 2020 comprehensive inspection: 'Sometimes there could be a few more staff but it doesn't affect the care they give and they never appear rushed'.
Only standard training like induction and safeguarding, no specialist courses or funded qualifications mentioned.
Per 2020 comprehensive inspection: All staff had completed an induction... Staff had received training and felt confident... regular support through supervision, annual appraisal.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews