Last updated: 9 February 2026
"Staff feel appreciated and respected with regular training and supervisions, but no structured activities programme and adequate staffing hold it back."
People were cared for safely and were protected from the risk of harm. Staff knew what signs to look for to keep people safe; there were up to date procedures...
Staff were consistently positive about the management of the service. Staff told us they enjoyed working at Primrose House and felt respected at work.
There were enough suitably qualified, experienced and skilled staff to provide people with safe care and support.
Staff received regular supervisions and annual appraisals. One staff member said, 'We have lots of training and supervision, you are supported to progress.'
Staff felt appreciated and were consistently positive about the management of the service. Staff told us they enjoyed working at Primrose House and felt respected at work.
People lived independently and accessed the community whenever they wished to. One person said, 'They [staff] ask me what I would like to do. [Name of person] took me to a farm shop...'
No activities coordinator or structured programme, so the role is mostly routine support with occasional community outings.
staff supported people, when needed, with activities people liked to pursue.
Staffing is adequate but nothing special, with no details on low agency use or high staff retention.
There were enough suitably qualified, experienced and skilled staff to provide people with safe care and support.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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