Working at Primrose House
2 Crowhall Lane, Gateshead, NE10 9PU
Operated by Primrose House Ltd
65 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff feel valued and supported with good training, but no permanent manager and very little activities programme."
Safety & Risk
6/10
✓
Overall, medicines were safely managed. Staff worked with local healthcare professionals... At the last inspection we identified a breach of regulation in relation to management of medicines. At this inspection, improvements had been made
Staff Culture
6/10
✓
Staff described how the management team were very supportive and praised them... Staff felt their views and suggestions were actively taken on board
Staffing Levels
5/10
!
Since the new management team came into post, they had made sure there were enough qualified, skilled and experienced staff on duty. There were mixed views about the level of staffing prior to the team coming into post 2 to 3 months ago
Training & Dev
6/10
✓
Staff completed mandatory and condition specific training... The management team had introduced a comprehensive staff development programme, and this has initially been rolled out to managers. This includes regular hub meetings
Management
4/10
!
There had been no registered manager since 2023 albeit several managers did come into post. When we inspected the deputy manager was overseeing the service and staff were positive about their management style
Programmes
3/10
✕
The whole atmosphere is dull. There is very little going on and nothing at weekends. The activities person is supposed to do activities, but they don’t do anything with them really just a colouring book sometimes, nothing in a group
Points to consider
No permanent manager in post since 2023, with several coming and going.
There had been no registered manager since 2023 albeit several managers did come into post
Staffing is adequate now but was short before and relatives still help out sometimes.
There were mixed views about the level of staffing prior to the team coming into post 2 to 3 months ago. A relative said, 'The staff are lovely but there are only 2 people on the floor when we visit and I tend to muck in myself to help'
No real activities programme so days are dull with just colouring books sometimes and nothing at weekends.
There is very little going on and nothing at weekends. The activities person is supposed to do activities, but they don’t do anything with them really just a colouring book sometimes
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews