Working at Primrose House

Staff were aware of the risk of abuse, the signs to look out for, and how to report any concerns should they have any. They were confident the provider would manage any safeguarding concerns effectively.

There was a good culture within the staff team, and staff worked in line with the providers values.

Staff completed mandatory training such as safeguarding, as well as training specific to people's individual needs, such as epilepsy and autism. The registered manager had an effective system to monitor that staff training and competency checks were up to date.

The registered manager worked together with the staff team to deliver high quality care. The management team had an 'open door' policy and regular team meetings and supervisions to engage with staff.