Working at Primrose House Care Home
Bluebird Way, Brough, HU15 1XB
Operated by Danforth Care Brough Limited
66 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Supportive management and a positive staff culture where people feel valued, but limited activities without a coordinator and some medicines timing issues need improvement."
Safety & Risk
5/10
!
Good safeguarding and risks but 'MARs showed people did not always receive medicines as prescribed, e.g. timing issues with food and pain relief'
Staff Culture
7/10
✓
Staff wellbeing priority with 'Employee of the Month' and awards; staff felt 'genuinely valued... 'They [manager] are really supportive and very approachable'
Staffing Levels
6/10
✓
People, relatives and staff felt adequate staffing levels were in place; 'There is definitely enough staff... management team make every effort to cover the shift'
Training & Dev
6/10
✓
Staff completed training in person-centred care, moving/handling, safeguarding, and specifics like Parkinson's, dementia, diabetes; regular supervisions
Management
7/10
✓
The registered manager was visible, responsive, and actively involved in care delivery; staff said 'The management are really approachable and supportive'
Programmes
4/10
!
Seasonal activities arranged but 'without an activities manager for several weeks... 8 weeks without activities'; relatives wanted more structured activities
Points to consider
No dedicated activities coordinator for weeks, so activities are limited and not structured enough.
The provider had been without an activities manager for several weeks... Sadly, 8 weeks without activities. The carers are trying their best.
Medication errors with timing around food and pain relief doses.
MARs showed that people who required time specific medicines to be given 30 to 60 minutes before food were administered alongside medicines that were required to be given with food... required 4 hourly gap was not always considered.
Staffing is adequate with no long waits, but nothing extra like low sickness or standout stability.
People, relatives and staff felt adequate staffing levels were in place... 'There is definitely enough staff I have worked in busier homes with a lot less staff'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews