Last updated: 10 February 2026
"Staff praised the manager and enjoyed a positive working culture with safe medicines systems, but heavy reliance on agency staff is a drawback."
There were safe and effective systems for the ordering, storage, administration and returns of medicines.
We observed a positive working environment which reflected the comments and feedback we received from people and staff.
The service currently had a significant reliance of agency staff to provide care to people.
Per 2018 comprehensive inspection: Staff confirmed they could access training and support to help deliver effective care to people.
The feedback about the registered manager from people and staff was positive.
Per 2018 comprehensive inspection: The service has employed an activities coordinator ... organised regular visits by school children ... craft sessions and regular games, quizzes and paid entertainers.
Heavy reliance on agency staff to cover shifts, even using the same ones where possible.
The service currently had a significant reliance of agency staff to provide care to people.
One staff recruitment file missed full work history, though it was fixed on the spot.
We identified in 1 recruitment file that a full employment history had not been completed for 1 member of staff; this was addressed during the inspection.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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