Working at Primrose House
200 Harborough Road, Northampton, NN2 8DJ
Operated by Wellington Support Limited
2 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Staff feel appreciated and supported with good training and supervision, but lack of structured activities programme holds it back."
Safety & Risk
8/10
✓
People were cared for safely. Risks to people's health and wellbeing had been identified and plans were in place to mitigate risk. Staff raised concerns and recorded incidents... regular debriefs after any incidents.
Staff Culture
8/10
✓
Staff told us they enjoyed working at Primrose House and felt respected at work. Staff felt appreciated and were consistently positive about the management.
Staffing Levels
7/10
✓
There were enough suitably qualified, experienced and skilled staff to provide people with safe care and support. Some of the staff have been here a long time.
Training & Dev
8/10
✓
Staff received regular supervisions and annual appraisals. One staff member said, 'We have lots of training and supervision, you are supported to progress.'
Management
8/10
✓
Staff felt appreciated and were consistently positive about the management of the service. Staff were supported within their roles and the registered manager supported staff with their wellbeing.
Programmes
3/10
✕
Staff supported people, when needed, with activities they liked to pursue. People lived independently and accessed the community... trips to the theatre and going shopping.
Points to consider
No activities coordinator or structured programme, so the role is mostly supporting people with their own independent outings like shopping and theatre trips.
staff supported people, when needed, with activities they liked to pursue. People lived independently... trips to the theatre and going shopping.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews