Working at Primrose Hill Farm
The Farm House, Primrose Hill Farm, Birmingham, B38 9QW
Operated by Extel Limited
39 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Staff feel supported by management with good training and a strong family-like culture, although basic activities and medication safety gaps hold it back."
Safety & Risk
6/10
✓
However, systems in place had not always highlighted when expired medications should have been disposed of. The provider took immediate steps to address this.
Staff Culture
8/10
✓
One staff member said, 'Yes, because in this home I care for people as if they were my family. I can honestly, hand on heart, say that all staff in this home do.'
Staffing Levels
6/10
✓
Staffing levels were maintained at the assessed level to support people safely. We observed staff being available to support people as required.
Training & Dev
7/10
✓
Staff felt the provider invested in their development. A number of staff told us they had been supported to advance within the service and management were receptive to any training they asked for.
Management
7/10
✓
All staff spoken with felt supported by the management team and that any issues raised would be responded to positively.
Programmes
5/10
!
We saw some communal areas were utilised for quieter activities, while others enjoyed music and dancing in a separate space.
Points to consider
Only basic activities like music, dancing, and picture symbols, no dedicated coordinator or varied structured programme.
homes had picture symbols displayed for people to show how they were feeling or what they needed... communal areas were utilised for quieter activities, while others enjoyed music and dancing
Staffing is adequate with staff available when needed, but no details on retention, agency use, or manageable workloads.
Staffing levels were maintained at the assessed level to support people safely
Some gaps in medication checks and risk assessments for fire risks from skin creams, even if fixed on the spot.
systems in place had not always highlighted when expired medications should have been disposed of... risk assessments were not in place to consider the increased fire risk from emollients
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews