Working at Primrose Court
Orchard Way, Off Oxford Road, Leeds, LS20 9EP
Operated by Anchor Hanover Group
33 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Supportive and approachable management, good safety and training, although no dedicated activities coordinator stretches staff time for personal care."
Safety & Risk
8/10
✓
The provider had a safeguarding policy in place and staff had a good understanding of safeguarding issues and processes. Medicines continued to be stored and managed appropriately.
Staff Culture
7/10
✓
Staff told us the registered manager was approachable and supportive. They told us there was a good staff team at the service. A staff survey had been conducted during 2018. 86% of staff felt their jobs were fulfilling.
Staffing Levels
6/10
✓
Staff we spoke with told us there were enough staff on each shift to provide care and support people's needs. Records showed available care hours matched those defined by the dependency assessment.
Training & Dev
7/10
✓
The regional manager forwarded us a copy of the home's training record which showed a high level of compliance in most areas. Staff told us, and records confirmed they had regular access to supervision and an annual appraisal.
Management
7/10
✓
Relatives and staff spoke positively about the registered manager. Comments included, 'She is approachable and will solve any problem' and 'You can speak to her and she will listen to what you have to say.'
Programmes
5/10
!
People were supported to access a range of events and activities. Concern was expressed about the provider's move to a wellness model where all staff were involved in providing activities.
Points to consider
No dedicated activities coordinator anymore, so care staff handle activities too and some say it stretches their time for personal care.
the provider had recently dispensed with a dedicated activities co-ordinator. One person commented, 'They have got rid of the activities co-ordinator but have not increased the care staff.'
Some relatives feel there are not quite enough staff at times because they are rushing between personal care and activities.
Some people and relatives told us they did not always feel there were enough staff. They felt care staff sometimes felt a conflict between delivering care and supporting activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews