Last updated: 10 February 2026
"Staff feel valued and empowered with innovative activities and programmes, although consistent staffing leaves them always busy."
The provider had a proactive and positive culture of safety... Staff were able to confidently explain... safeguarding referral... Medicines were stored safely... regular medicines audits were carried out.
Staff told us they felt valued and empowered... 'We all care for each other as well as the residents. That’s what’s different here.'... 'I’ve never worked anywhere where there’s so much respect and compassion towards everyone.'
The provider used a dependency tool to help assess the number of staff required... people were helped quickly... staff were calm and supported people with patience... staffing was provided by a consistent team of staff who knew people well.
Staff received regular training and updates... Completion of training was monitored... Staff who had the role of a ‘champion’... received additional training... attended relevant conferences.
Relatives said the registered manager was approachable and sought to engage with them... Staff told us they had meetings and discussions with the registered manager where they were able to seek clarity and bring ideas... open to ideas.
Wine and cheese... dinner club with a five course meal and wine... virtual cruises by wearing a virtual reality headset... intergenerational with children from school and nursery... adapted beach wheelchairs... putting green... sponsored local golf club.
Staffing relies on a dependency tool and is consistent but staff say they are always busy.
they are always busy, but they are good.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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