Working at Primrose Bank Care Home

The provider had a proactive and positive culture of safety... Staff were able to confidently explain... safeguarding referral... Medicines were stored safely... regular medicines audits were carried out.

Staff told us they felt valued and empowered... 'We all care for each other as well as the residents. That’s what’s different here.'... 'I’ve never worked anywhere where there’s so much respect and compassion towards everyone.'

Staff received regular training and updates... Completion of training was monitored... Staff who had the role of a ‘champion’... received additional training... attended relevant conferences.

Relatives said the registered manager was approachable and sought to engage with them... Staff told us they had meetings and discussions with the registered manager where they were able to seek clarity and bring ideas... open to ideas.

Wine and cheese... dinner club with a five course meal and wine... virtual cruises by wearing a virtual reality headset... intergenerational with children from school and nursery... adapted beach wheelchairs... putting green... sponsored local golf club.