Working at Primrose Avenue - Crewe

We looked at medicines management in the home and saw that it was good. The medicines were audited weekly... risk assessments... managed well... staff had up-to-date training in safeguarding.

There was a happy, warm atmosphere in the home... There was a positive person-centred culture apparent in the home and obvious respect between the residential manager, staff and people who lived in the home.

We saw that the service was staffed by a consistent staff team who had all worked for the provider organisation for a long time... it was very unusual for any other staff to work at the service as the team covered each other's holidays and absences and this maintained consistency.