Working at Primley Court Nursing Home
13 Primley Park, Paignton, TQ3 3JW
Operated by The Optima Care Group LLP
78 bedsNursing homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Passionate management, excellent training and high staff morale, but gaps in medication records and some agency staffing need improvement."
Safety & Risk
6/10
✓
When people were prescribed medicines in the form of patches, charts were available... However, these were not always completed... Protocols contained limited information to guide staff when doses might be needed.
Staff Culture
8/10
✓
Staff skills, commitment and morale was high. Staff told us the management team were approachable and led by example. One agency member of staff said, 'I love working here.'
Staffing Levels
6/10
✓
There were enough staff to meet people's individual needs. Staff had the opportunity to spend time with people.
Training & Dev
9/10
✓
ten staff had accessed a four-week dementia diploma course delivered by the University of Stirling. The provider had also successfully worked with the University of Exeter as part of the iWHELD research programme.
Management
8/10
✓
The service was led by a registered manager who was passionate and committed to their role and who empowered their team to continually improve the quality of care people received. Everyone felt supported by the management team.
Programmes
7/10
✓
Activity co-ordinators worked at both The Court and The View... activities included 'Fun with Wendy and Tanya', musical shakes, crafts, visits from spiritual leaders and musical entertainers. A harpist visited regularly.
Points to consider
Staff numbers are enough for needs but nothing special, with some agency staff used.
There were enough staff to meet people's individual needs. One agency member of staff said, 'I love working here.'
Gaps in medication records, like patch sites not always charted properly.
When people were prescribed medicines in the form of patches, charts were available for staff to record where these patches were applied. However, these were not always completed.
Varied activities run by coordinators but no specialist therapeutic programmes or staff training in them.
People were encouraged to take part in a wide range of activities which contributed to their well-being. Activity co-ordinators worked at both The Court and The View.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews