Working at Primecare

The provider had developed systems to help ensure people were safe and protected from harm. The provider operated a safe and effective recruitment practices.

Staff told us Primecare was a good company to work for and the provider listened to their requests. For example, when possible, things were bought or replaced if needed.

The registered manager told us they were fully staffed and only used agency staff during sickness or for people’s 1:1 hours. Staff told us they felt there were enough staff on shift to keep people safe.

Staff told us they had regular supervisions when their training needs were discussed. Records showed that staff had received training appropriate to their job role.

The staff said the registered manager had an open door policy and was available to speak to or ask for support if required.