Last updated: 10 February 2026
"Staff feel supported by approachable management, stable staffing and a positive culture, but basic activities and standard training are drawbacks."
The provider had developed systems to help ensure people were safe and protected from harm. The provider operated a safe and effective recruitment practices.
Staff told us Primecare was a good company to work for and the provider listened to their requests. For example, when possible, things were bought or replaced if needed.
The registered manager told us they were fully staffed and only used agency staff during sickness or for people’s 1:1 hours. Staff told us they felt there were enough staff on shift to keep people safe.
Staff told us they had regular supervisions when their training needs were discussed. Records showed that staff had received training appropriate to their job role.
The staff said the registered manager had an open door policy and was available to speak to or ask for support if required.
Per 2019 comprehensive inspection: An activities coordinator was in post and looked at ways for people to get involved with the activities on offer.
Activities are basic with a coordinator in place years ago, but no recent details on variety, special events or creative work to mix up the daily routine.
Per 2019 comprehensive inspection: An activities coordinator was in post and looked at ways for people to get involved with the activities on offer.
Training includes standard sessions, induction, supervisions and NVQ up to level 3, but no specialist courses or funded next-level qualifications mentioned.
One staff member told us, “I am an acting senior I have completed my NVQ3 and now would like to do my NVQ4.”
AI Generated
Last inspected: May 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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