Working at Priesty Fields Care Home
Priesty Fields, Congleton, CW12 4AQ
Operated by Sandstone Care Cheshire Limited
78 bedsNursing homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Staff feel supported with improving morale and strong training focus, but serious safety shortfalls in medicines and safeguarding hold it back."
Safety & Risk
2/10
✕
the provider remained in breach of regulations related to safe care and treatment, safeguarding and governance... ongoing shortfalls in various areas including the assessment and recording of risk, medicines management, identifying and reporting safeguarding concerns.
Staff Culture
6/10
✓
Staff morale was improving, and they said managers would now listen to them... Staff told us they felt able to raise concerns and provide feedback to managers.
Staffing Levels
4/10
!
the provider had recruited new staff and used less agency staff... However, agency staff were still required at times, and feedback indicated some of these staff did not always understand people needs... some people expressed frustration about the time it took for call bells to be answered.
Training & Dev
5/10
!
Managers were focused on training, for example, all staff were being re-trained in moving and positioning people. Further training was in progress... A staff member said, “They've increased the training; put out more courses and encouraged us to attend, eLearning has to be 100%.”
Management
4/10
!
Improvements to the service appeared evident since the provider had more recently introduced a new management team... Further changes were planned as a new permanent manager and clinical deputy manager had been appointed and were due to start.
Programmes
4/10
!
Whilst people were very positive about the approach of the activity co-ordinator, feedback indicated people would like to see further activities... There have been trips to garden centres and the Wedgewood factory. On a Friday they have rickshaw rides.
Points to consider
Serious ongoing safety problems like poor medication handling and not always reporting concerns about possible abuse properly.
remained in breach of regulations related to safe care and treatment, safeguarding... we found 3 cases where staff had either not reported a concern to their manager or when reported, it had not been escalated... They had not ensured medicines were always stored safely, including some controlled drugs.
Still need some agency staff who don't know residents as well, and people sometimes wait too long for help after pressing call bells.
agency staff were still required at times, and feedback indicated some of these staff did not always understand people needs as well as regular staff... 'I do use the call bell, and it can take a while sometimes before they come.'
New management team still settling in with more changes coming, and oversight not catching all safety gaps yet.
new permanent manager and clinical deputy manager had been appointed and were due to start... The provider’s governance and audits had not effectively identified and addressed all the issues we identified at this assessment.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews