Working at Prestwood Coach House
Wolverhampton Road, Stourbridge, DY7 5AL
Operated by Completelink Limited
40 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported and valued by the accessible manager, but unclear staff retention, basic training without specialist courses, and regular activities hold it back."
Safety & Risk
7/10
✓
People were protected from the risks of ill-treatment and abuse as staff had been trained to recognise potential signs of abuse and understood what to do if they suspected harm or abuse.
Staff Culture
7/10
✓
Staff members told us they found the registered manager supportive and their opinions were welcomed and valued.
Staffing Levels
6/10
✓
People were supported by enough staff who were available to assist them in a timely way.
Training & Dev
6/10
✓
The provider supported staff in providing effective care to people through person-centred care planning, training and one-to-one supervision.
Management
7/10
✓
People and relatives had positive relationships with the registered manager who they found to be accessible and engaging. Everyone we spoke with was complementary about them and felt supported by them.
Programmes
6/10
✓
Per 2020 comprehensive inspection: People gave consistently positive feedback about the variety of activities including trips to the village, exercise classes, and growing vegetables.
Points to consider
Staff numbers meet basic needs without long waits, but no details on team stability or agency use.
People were supported by enough staff who were available to assist them in a timely way.
Standard induction and refresher training available, but no specialist courses or funded qualifications.
We have a lot of training to complete as part of our induction and yearly refreshers.
Regular activities like trips and gardening run by a coordinator, but no specialist or innovative programmes.
Per 2020 comprehensive inspection: People gave consistently positive feedback about the variety of activities. One person told us, "I have been out with [the activities coordinator] and I really enjoyed this. We have trips to the village and exercise classes." We also saw people had planted seeds and grown vegetables.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews