Working at Preston Short Break Services

The service had procedures to minimise the risk of unsafe care or abuse. Staff were knowledgeable... Risk assessments were in place... Medicines audits had been regularly carried out and action taken, if needed.

A temporary member of staff said, 'The staff here are very caring of the guests and each other.' Staff said they found the management team approachable and willing to listen.

Staff said although there had been staff vacancies they had 'borrowed' a member of staff from a sister service and this had reduced the problem. 'There are always enough staff.'

All staff were working towards or had achieved national qualifications in care. Records seen and staff spoken with confirmed they received regular training, supervision and appraisal of their performance.

People told us the service was well led and the management and staff team were approachable, interested and willing to listen. A member of staff commented, 'The manager is fantastic an amazing manager.'