Last updated: 9 February 2026
"Approachable managers, caring culture and regular training, although staffing vacancies rely on borrowing staff and activities remain basic."
The service had procedures to minimise the risk of unsafe care or abuse. Staff were knowledgeable... Risk assessments were in place... Medicines audits had been regularly carried out and action taken, if needed.
A temporary member of staff said, 'The staff here are very caring of the guests and each other.' Staff said they found the management team approachable and willing to listen.
Staff said although there had been staff vacancies they had 'borrowed' a member of staff from a sister service and this had reduced the problem. 'There are always enough staff.'
All staff were working towards or had achieved national qualifications in care. Records seen and staff spoken with confirmed they received regular training, supervision and appraisal of their performance.
People told us the service was well led and the management and staff team were approachable, interested and willing to listen. A member of staff commented, 'The manager is fantastic an amazing manager.'
There were activities arranged to interest people and encourage interaction. People told us they enjoyed a variety of activities... I do crafts and go out shopping for them. We go out for drives and have dinner.
Staffing is adequate but vacancies have been covered by borrowing staff from a sister service.
Staff said although there had been staff vacancies they had 'borrowed' a member of staff from a sister service and this had reduced the problem.
Only basic activities like crafts, shopping trips and drives, no dedicated coordinator or specialist programmes.
I do crafts and go out shopping for them. We go out for drives and have dinner.
AI Generated
Last inspected: November 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp