Last updated: 10 February 2026
"Strong management, effective training and positive culture, but limited activities and uncertain staff retention hold it back."
Systems and processes to safeguard people from the risk of abuse... Staff were involved in de-brief meetings and a record was maintained to show how lessons were learnt.
The culture within the service was positive and inclusive. Staff told us, 'After an incident, I am listened to and my opinions are valued.'
The registered manager deployed suitable numbers of trained and competent staff.
The organisation deployed a specialist trainer who worked with staff to develop positive intervention strategies. Staff told us, 'The training is good, it has equipped me for my role.'
The registered manager listened to staff's opinions and invested in their professional development. Staff morale had significantly improved.
Staff encouraged people to make daily choices in relation to meaningful activities and accessing the community.
No activities coordinator or varied creative programmes mentioned, so the role is mostly personal care with some community outings.
Staff encouraged people to make daily choices in relation to meaningful activities and accessing the community.
Staff numbers are suitable but no details on low agency use or high staff retention to make workloads reliably manageable.
The registered manager deployed suitable numbers of trained and competent staff.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp