Working at Preston

Systems and processes to safeguard people from the risk of abuse... Staff were involved in de-brief meetings and a record was maintained to show how lessons were learnt.

The culture within the service was positive and inclusive. Staff told us, 'After an incident, I am listened to and my opinions are valued.'

The organisation deployed a specialist trainer who worked with staff to develop positive intervention strategies. Staff told us, 'The training is good, it has equipped me for my role.'

The registered manager listened to staff's opinions and invested in their professional development. Staff morale had significantly improved.