Last updated: 10 February 2026
"Strong leadership, positive culture, good training and enough staff, but inconsistent protective gear and cleaning chemical use."
Per 2021 targeted inspection: We were somewhat assured that the provider was using PPE effectively... Staff had not always followed the required guidance when wearing face coverings... There was an inconsistent use of the required chemicals.
Per 2020 comprehensive inspection: The culture of the service was open, transparent and staff morale was good. A staff member said, 'The job is great. They are investing in me. I love the caring.'
Per 2020 comprehensive inspection: There were enough staff to meet people's needs. Staff told us... 'We can always answer calls and have time to spend with people.'
Per 2020 comprehensive inspection: Staff received a full induction, competency checks and regular supervision. Staff were provided with options to pursue nationally-recognised vocational training. Several senior care staff were being sponsored... to qualify as nursing associates.
Per 2020 comprehensive inspection: Staff felt the service had good training, strong leadership and positive team morale. The registered manager and their leadership team were committed to providing a high standard of care.
Per 2020 comprehensive inspection: Activities were coordinated by a dedicated member of staff and scheduled in advance... Intergenerational projects had been introduced and brought children into the service from a local school.
Staff did not always use protective gear correctly and cleaning chemicals were not used consistently, though the manager sorted it right after the inspection.
PPE was not being used in accordance with guidance. ... required chemicals were not consistently being used to maintain the hygiene of the home.
Activities have a coordinator with regular events like school children visits, crafts and walks, but no specialist or innovative programmes.
Activities were coordinated by a dedicated member of staff... Intergenerational projects had been introduced... hairdressing, walking in the grounds and one to one support.
Protective gear training was not up to date at the time of the inspection.
lack of up to date training provided to staff in relation to the use of PPE.
AI Generated
Last inspected: May 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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