Working at Premier Court Care Home
Thorley Lane East, Bishops Stortford, CM23 4BH
Operated by Bupa Care Homes (CFChomes) Limited
59 bedsNursing homes
Workplace Score
4.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.1/10
Key Finding
"Staff receive regular training and supervision with enjoyable activities, but manager instability and low morale have eroded trust and support."
Safety & Risk
5/10
!
At this inspection we found enough improvement had been made and the provider was no longer in breach of regulation 12. Fluid intake charts would better support staff to reduce the risk of dehydration if they included each person's individualised daily target intake.
Staff Culture
2/10
✕
The staff team report low morale.
Staffing Levels
5/10
!
There were enough staff, safely recruited, to ensure people's needs were met in a timely way.
Training & Dev
6/10
✓
Staff were supported through regular training, supervision and appraisals to provide safe care. Their skills and knowledge were regularly reviewed through competency assessments.
Management
2/10
✕
The service has experienced instability at manager level for the past two years. This has not had a positive effect on the staff team who feel their confidence and trust in the support provided has declined.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People enjoyed activities provided by activity organiser including exercise, singer visits, garden games, flower arranging, community book club, nursery and school art class visits.
Points to consider
No permanent manager with four changes in two years so staff lost trust and support.
The service has experienced instability at manager level for the past two years. This has not had a positive effect on the staff team who feel their confidence and trust in the support provided has declined. four managers in a two year period staff feel they had lost the support, trust and guidance.
Staff have low morale from management changes and burnout.
The staff team report low morale. Staff survey results from November 2020... indicated a 58% negative satisfaction rating citing concerns with staffing levels, burnout due to working through the pandemic, training and management arrangements.
Staffing is adequate but staff raised concerns about levels and burnout in their survey.
Staff survey results from November 2020 showed 43% of staff responded. The findings indicated a 58% negative satisfaction rating citing concerns with staffing levels, burnout due to working through the pandemic.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews