Last updated: 10 February 2026
"Staff feel able to speak to the manager, but unstable leadership, no training in key areas and insufficient staffing expose workers to risks."
The service was in breach of legal regulations in relation to safeguarding, safe care and treatment, the management of people’s prescribed medicines, premises, staff training and development.
Staff said they felt they could speak with the new manager. However, felt this was not always consistent and their views were not always taken into consideration across the management team.
One staff member told us they felt staffing levels were not sufficient to support people when relapsing or displaying behaviours that challenge others, at times exposing staff to unnecessary risk.
We found no evidence training had been completed by permanent and agency staff in areas such as de-escalation, addictions and mental health had been provided, which reflect the primary needs of people living at Prema Court.
Stable management arrangements have not been in place since the registered managers departure in July 2024. Since then, 3 further appointment were made however unsuccessful.
There was little evidence of any structured or meaningful activity taking place, to support people to have meaningful days.
No permanent manager in place for months, with several failed appointments leaving leadership unstable.
Stable management arrangements have not been in place since the registered managers departure in July 2024. Since then, 3 further appointment were made however unsuccessful.
Not enough staff to safely handle challenging behaviors, putting workers at risk.
One staff member told us they felt staffing levels were not sufficient to support people when relapsing or displaying behaviours that challenge others, at times exposing staff to unnecessary risk.
No training for workers in key areas like calming people down, mental health support, or addiction.
We found no evidence training had been completed by permanent and agency staff in areas such as de-escalation, addictions and mental health had been provided, which reflect the primary needs of people living at Prema Court.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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