Working at Preceptory Lodge

Not enough staff at times to give people the one-to-one support they need, putting extra pressure on the team.

The service was not always staffed to the appropriate levels to provide people with the one-to-one support they required.

Some staff training is overdue, like refreshers and medication skills checks.

some staff were without the refresher training needed... Medication competency checks were also out of date

Managers' quality checks miss some issues, so oversight is not reliable.

Quality systems had been developed... however, these were still not robust enough to highlight the concerns raised at the inspection.