Working at Pratt House
Quill Hall Lane, Amersham, HP6 6LU
Operated by Abbeyfield Society (The)
29 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported in a special workplace with strong management, but medicines management issues and adequate staffing hold it back."
Safety & Risk
6/10
✓
Whilst there had been an increase in medicine errors within the service this was identified... some handwritten medicine records were not in line with the provider’s policy and there were gaps in medicine storage temperature records.
Staff Culture
8/10
✓
Staff commented, “The home was “a special place to work”, “feel supported in my role” and there was “Good communication”.
Staffing Levels
6/10
✓
We saw there were enough staff to meet people's needs. Call bells were answered swiftly, and staff worked well as a team.
Training & Dev
6/10
✓
Staff had been suitably recruited, inducted, trained, and supported in their roles.
Management
7/10
✓
Staff told us the service was “very well managed” and they were “well supported” by the registered manager.
Programmes
6/10
✓
The service had additional domestic, catering, administration, and activity staff, with volunteers in use... facilitated visits from local school children to promote community links.
Points to consider
Staffing levels are sufficient but nothing special, no details on turnover or agency use to show stable teams.
We saw there were enough staff to meet people's needs.
Only standard training and induction mentioned, no specialist courses or funded qualifications.
Staff had been suitably recruited, inducted, trained, and supported in their roles.
Some medication errors recently and gaps in temperature checks and handwritten records, even if fixed quickly.
Whilst there had been an increase in medicine errors within the service... gaps in medicine storage temperature records. This was addressed by the registered manager during our visit.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews