Working at Potton View
Mill Hill, Potton Road, Sandy, SG19 3LW
Operated by Black Swan International Limited
31 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by approachable managers and strong safety practices are in place, but basic activities without a coordinator and occasional agency staffing hold it back."
Safety & Risk
8/10
✓
2021: Assured on infection prevention, PPE use, testing, cleaning; 2019: Safeguarding training, risk assessments, safe medicines with audits
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff said they felt supported and listened to; approachable managers with open door policy
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Dependency tool used to determine staffing; agency staff used to cover shortfalls; people had no concerns about levels
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Induction, Care Certificate, training programme, competency checks, supervisions and appraisals in place
Management
7/10
✓
Per 2019 comprehensive inspection: Staff felt well-supported; '[The registered managers] door is always open, and he is always happy to listen to you'
Programmes
5/10
!
Per 2019 comprehensive inspection: Activities included flower arranging, music, quizzes, trips to coast, entertainers, coffee mornings
Points to consider
No full activities programme or coordinator, so the role sticks to basic stuff like quizzes, music and occasional trips.
Per 2019: 'flower arranging, music and entertainment, they took people to the coast one day, there was a quiz, several little things'
Staffing levels are okay with quick call bell responses but agency workers cover shortfalls sometimes.
Per 2019: 'Agency staff when used by the service to cover shortfalls in staffing were also expected to complete a one-day induction'
Only standard induction and mandatory training with supervisions, no specialist courses or funded qualifications mentioned.
Per 2019: 'All new staff completed an induction... Care Certificate... training programme, competency checks, supervisions and appraisals'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews