Working at Potton House

Heavy use of agency staff because recruitment is difficult, and some staff and relatives say shifts can feel busy especially at night.

The manager told us that recruitment had been difficult, and a large number of agency staff were being used... 'Sometimes they are very busy, they could do with more staff at night'.

Skin cream medications were not always recorded on charts for several weeks, putting people at risk.

People had been administered topical medicines, but the MAR had not been completed for several weeks. This placed people at risk as the medicines they had received were not always accurately recorded.