Working at Potters Green

Staffing is adequate but relatives say not enough staff some days and agency workers are used, so you might feel rushed.

One relative said, “The carers are fabulous but there are not enough of them. We go regularly and some days there are 3 staff and other days 5 staff. The staff are run off their feet.” “I think they are short staffed, and they have to get agency in.”

Only standard training with some relatives saying staff lack the right skills for complex needs.

Some relatives said not all staff were trained well. One relative said, “I know they don’t have the right training.” Another relative said, “A staff member was asked to go [work] on the complex care dementia unit, and they were not trained.”