Last updated: 10 February 2026
"Caring culture, strong safety focus and engaging activities, but staffing shortages needing agency and inconsistent training hold it back."
Provider had proactive and positive culture of safety; accidents analysed, lessons learnt shared, risks identified and managed.
Staff were kind and caring; provider had employee of the month and Employee Assistance Programme for staff wellbeing.
During our site visit we found there were sufficient staff available but relatives said, 'The carers are fabulous but there are not enough of them... they have to get agency in.'
Staff received training and support but relatives gave mixed views: 'Some of them [staff] definitely [have training] others not.'
People and relatives said management was approachable and listened to them, but sometimes felt necessary actions were not taken.
Activity co-ordinator provided social stimulation and events; people had individual activity plans with on and off-site activities like cheese tasting.
Staffing is adequate but relatives say not enough staff some days and agency workers are used, so you might feel rushed.
One relative said, “The carers are fabulous but there are not enough of them. We go regularly and some days there are 3 staff and other days 5 staff. The staff are run off their feet.” “I think they are short staffed, and they have to get agency in.”
Only standard training with some relatives saying staff lack the right skills for complex needs.
Some relatives said not all staff were trained well. One relative said, “I know they don’t have the right training.” Another relative said, “A staff member was asked to go [work] on the complex care dementia unit, and they were not trained.”
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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