Working at Potensial Limited - 7-9 Park Road South
7-9 Park Road South, Wirral, CH43 4UN
Operated by Potensial Limited
21 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported by approachable managers in a kind team with strong safety practices, but limited activities and agency use for staffing shortfalls need attention."
Safety & Risk
8/10
✓
Regular infection control audits were completed and the provider had oversight... We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed. (2022 targeted inspection)
Staff Culture
6/10
✓
Staff told us they liked the staff and they were kind and caring. Staff felt supported and listened to by managers. (Per 2019 comprehensive inspection)
Staffing Levels
5/10
!
The right numbers of staff were mostly available... However, on the first day of inspection a member of staff had called in sick at short notice and was not replaced. Agency staff where called upon to cover shortfalls in staffing. (Per 2019 comprehensive inspection)
Training & Dev
5/10
!
All new staff completed an induction which included training and shadowing... Staffs knowledge to deliver effective care was developed through an ongoing training programme, competency checks, and supervisions and appraisals. (Per 2019 comprehensive inspection)
Management
6/10
✓
Staff felt supported and listened to by managers. A staff member told us, 'They are approachable and listen to what we say.' Managers visited regularly to support the manager. (Per 2019 comprehensive inspection)
Programmes
3/10
✕
Some people follow their interests and hobbies... However, others commented that they would like more opportunities to access places of interest in the community. (Per 2019 comprehensive inspection)
Points to consider
No activities coordinator or structured programme, so the role is mostly routine personal care with occasional outings.
others commented that they would like more opportunities to access places of interest in the community. (Per 2019 comprehensive inspection)
Staffing is adequate but agency workers cover shortfalls and sickness calls are not always replaced.
Agency staff where called upon to cover shortfalls in staffing and... a member of staff had called in sick at short notice and was not replaced. (Per 2019 comprehensive inspection)
Only standard training and induction with no specialist courses or funded qualifications.
ongoing training programme, competency checks, and supervisions and appraisals. (Per 2019 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews