Working at Potensial Limited - 23 Elm Road

Staffing is adequate but they use agency staff to cover shortages.

The registered manager was in the process of trying to recruit new staff; where shortages were identified, the service used agency staff for additional support.

Consent for some care was got from family who weren't legally allowed to give it when residents couldn't decide themselves.

Where people lacked the capacity to make complex decisions about their care and support, consent had been obtained from people not legally authorised to do so.

Only standard training like induction and job-relevant courses, no specialist training or funded qualifications.

Newly recruited staff had completed a comprehensive induction and continued to receive training relevant to their role and people's needs.