Last updated: 9 February 2026
"Staff praised approachable management and the happy atmosphere, but incomplete risk plans for behaviours and evacuations need fixing."
Risk assessments included any risks related to people's health and support needs. However, some improvements were needed to further mitigate risk and ensure people's safety.
There was a happy and pleasant atmosphere in the home. There was a camaraderie amongst staff and people.
There were enough staff deployed to support people. Staffing levels were determined by the number of people using the service and their needs.
Staff members were positive about the opportunities for training. They completed an induction programme... ongoing training that included training in safe working practices and specialist training.
Staff and people were very positive about the registered manager. They all told us management were approachable and they were listened to.
They went shopping, swimming, for meals out and cinema trips, to concerts, discos, socialised with people in other homes and went on holidays and day trips.
Risk plans missed details like behaviour triggers and de-escalation steps, and evacuation plans weren't reviewed often enough.
guidance was not available in the care plan to show what may trigger the behaviour and what may help to de-escalate an incident. The registered manager told us that a more regular review of personal evacuation plans should take place
Staffing is adequate but nothing special, with no info on low staff turnover or enough people for unhurried care.
There were enough staff deployed to support people. Staffing levels were determined by the number of people using the service and their needs.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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