Working at Potensial Limited - 2 Belgrave Terrace
2 Belgrave Terrace, South Shields, NE33 2RX
Operated by Potensial Limited
8 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Staff praised approachable management and the happy atmosphere, but incomplete risk plans for behaviours and evacuations need fixing."
Safety & Risk
4/10
!
Risk assessments included any risks related to people's health and support needs. However, some improvements were needed to further mitigate risk and ensure people's safety.
Staff Culture
6/10
✓
There was a happy and pleasant atmosphere in the home. There was a camaraderie amongst staff and people.
Staffing Levels
6/10
✓
There were enough staff deployed to support people. Staffing levels were determined by the number of people using the service and their needs.
Training & Dev
6/10
✓
Staff members were positive about the opportunities for training. They completed an induction programme... ongoing training that included training in safe working practices and specialist training.
Management
7/10
✓
Staff and people were very positive about the registered manager. They all told us management were approachable and they were listened to.
Programmes
6/10
✓
They went shopping, swimming, for meals out and cinema trips, to concerts, discos, socialised with people in other homes and went on holidays and day trips.
Points to consider
Risk plans missed details like behaviour triggers and de-escalation steps, and evacuation plans weren't reviewed often enough.
guidance was not available in the care plan to show what may trigger the behaviour and what may help to de-escalate an incident. The registered manager told us that a more regular review of personal evacuation plans should take place
Staffing is adequate but nothing special, with no info on low staff turnover or enough people for unhurried care.
There were enough staff deployed to support people. Staffing levels were determined by the number of people using the service and their needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews