Working at Potensial Limited - 1 Newlands Drive
1 Newlands Drive, Wirral, CH44 2AX
Operated by Potensial Limited
13 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.1/10
Key Finding
"Staff feel valued and well-trained with safety well-managed, but no permanent manager and regular agency staff use hold it back."
Safety & Risk
7/10
✓
There had been a recent outbreak of COVID-19 at the home... The outbreak was safely managed in line with government guidance.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff told us they felt valued and part of a team working at 1 Newlands Drive.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: people were receiving support from Newlands Drive staff and regular agency staff who were familiar with people's support needs.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: A large percentage of staff had completed mandatory and bespoke 'on-line' training that was suitable for their roles.
Management
2/10
✕
Per 2019 comprehensive inspection: At the time of the inspection the service did not have a manager registered with CQC.
Programmes
4/10
!
Per 2019 comprehensive inspection: Staff primarily supported people with one to one activities however 'group' activities were taking place when this was requested.
Points to consider
No permanent manager in post when inspectors visited back in 2019.
Per 2019 comprehensive inspection: At the time of the inspection the service did not have a manager registered with CQC.
Regular agency staff are used alongside the permanent team to cover shifts.
Per 2019 comprehensive inspection: People received support from regular agency staff when staffing levels reduced.
Only basic one-to-one activities tailored to residents, no structured programme or coordinator to make the role more varied.
Per 2019 comprehensive inspection: Staff primarily supported people with one to one activities however 'group' activities were taking place when this was requested.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews