Last updated: 9 February 2026
"Staff receive effective training and feel supported by management in a positive culture, but organised activities are limited."
Per 2021: Assured on preventing infections, PPE use, testing, admitting safely, hygiene, outbreak management. Per 2019: Effective safeguarding systems, risks well managed, medicines safe, learning lessons from incidents.
Per 2019 comprehensive inspection: Staff told us they felt supported... Staff were proud to work in the service and were appreciative of the support they received from the management team. There was a positive culture.
Per 2019 comprehensive inspection: There were enough suitable, qualified and consistent staff available to meet people's needs.
Per 2019 comprehensive inspection: Staff attended a validated course in 'Rehabilitation and re-enablement'. There was an effective, ongoing programme of training... Staff received regular supervision and appraisal.
Per 2019 comprehensive inspection: Staff told us they felt supported and they could raise any concerns with the registered manager and felt they were listened to. Feedback about the leadership and management was very positive and staff felt very well supported.
Per 2019 comprehensive inspection: Although a small number of people would have liked more 'organised activities'... staff regularly encouraging people to take part in activities... played name games... students... table top activities... hairdresser... manicure... therapy dog.
Some regular activities like games, hairdressing, manicures, and a therapy dog, but people wanted more organised ones and no dedicated coordinator.
Although a small number of people would have liked more 'organised activities', most people told us there was enough to do... played name games... hairdresser and a beautician... therapy dog visited most weeks.
Staffing levels are enough with consistent workers, but no staff comments on easy workloads or proof of no agency use.
There were enough suitable, qualified and consistent staff available to meet people's needs
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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